Q: How long will it take to receive my order?


A: Expected DOMESTIC Delivery Times for Credit Approved In Stock Orders:

  • Standard: 4- 7 Business Days
  • Priority: 3 - 4 Business Days
  • Express: 1-3 Business Days


        Expected INTERNATIONAL Delivery Times for Credit Approved In Stock Orders:

  • Standard: 7 - 10 Business Days
  • Priority: 4 - 7 Business Days



Q:  Am I responsible for customs duties and taxes?


 A:  Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from Petrogen's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.

You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.



Q:  Do you ship outside the United States?


A:  Yes, Petrogen ships to most countries all over the world every day. We offer worldwide shipping through DHL for orders placed through the Petrogen website. If your needs require the use of another shipping company (Fed-Ex, UPS, or Air Freight) please contact us toll free at 1-877-888-6724.  



Q:  How can I check the status of my order?


A:  Once your order has been placed, you will receive an email confirmation containing your final invoice and shipment tracking information. You will be able to click the shipping link in the email to track the status on your order.



Q:  How do I calculate my shipping charges?


A:  We have a shipping calculator tool available on our product pages and also the shopping cart page.

NOTE: Petrogen Carts cannot be shipped via UPS, due to size and weight restrictions.                       Shipping and handling rates are subject to change without notice.



Q:  How long do backordered items take to ship?


A:  It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our manufacturing facility.



Q:  If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?


A:  No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule       the delivery when you'll have unloading help on hand.



 Q:  If I have more than one item on my order and an item is on back order, do I get charged shipping twice?


A:  Yes, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.



Q:  What State taxes are applied to my order?


A:   Residents of Colorado must pay applicable sales tax. If you are a tax-exempt customer in Colorado please send us a copy of your state exemption certificate.



Q:   What shipping carriers do you offer?


A: Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address. Our shipping carriers are...

  • DHL
  • UPS
  • Fed-Ex
  • Kuehne & Nagel
  • R & L Carriers

If needed, third party billing for shipping can be arranged directly by calling 1-877-888-6724.